Alternative Dispute Resolution

In case of consumer dispute, the consumer may contact a following Disputes Resolution Entities

Centro de Informação de Consumo e Arbitragem do Porto

Rua Damião de Góis, 31 – Loja 6 4050-225



Centro de Arbitragem de Conflitos de Consumo do Vale do Ave

Rua Capitão Alfredo Guimarães, 1

4800-019 Guimarães

In case of online consumer dispute, consumers may resort to an ‘online’ dispute resolution system, the ODR Platform ("online dispute resolution"), which has the authority to settle disputes regarding contract obligations resulting from sales contracts or online services.

For Claims, please contact us by the following e-mail:

More information in the Consumer Portal -